Frequently Asked Questions
Your Questions Answered
FAQs
Frequently Asked Questions
Orders
Do you ship overseas?
Currently, we offer shipping services exclusively to addresses within Canada, United States, the United Kingdom, Australia, Europe and more
Please send us an email at ignitiondynamicinfo@gmail.com if you can't place an order using your address, we will get back to you with pricing within 12hrs.
How long will it take to get my orders?
For the majority of items, you can expect delivery within 1-2 weeks. Certain custom-made items may take 3-9 weeks.
How do I track my order after it's been shipped?
Standard Shipping:
No tracking number will be provided for standard shipping. Estimated delivery time is approximately 50–55 calendar days. You are always welcome to contact us by text or email for a shipping update.
Express & Air Shipping:
A tracking number will be provided, and you can track your order through the tracking link sent to your email once your order has been shipped.
Are your products real carbon fiber?
Yes, most products are crafted from 100% pre-preg dry carbon fiber. Any ABS or hybrid materials are clearly stated in the product title and features.
What if I receive a damage or defective product?
Contact our support team promptly with details of the issue and we will guide you through replacement or refund options.
Where is Ignition Dynamics located?
Our headquarters are situated in Edmonton, Alberta, Canada with products also sourced from our manufacturing facility in GuangDong, China.
Products:
Are your products real carbon fiber?
Yes, most of products are crafted from 100% pre-preg dry carbon fiber, ensuring top-notch quality and exceptional durability. To provide complete transparency, any products made from ABS Plastic OR ABS Plastic + Carbon Fiber are clearly stated in the product title and detailed under the "Features" tab in the product description. We take pride in offering authentic carbon fiber enhancements that elevate the aesthetics and performance of your Vehicle. Should you have any specific questions about the materials used in a particular product, feel free to contact our customer support team at ignitiondynamicinfo@gmail.com
What if I receive a damage or defective product?
Enter the answer heWe take pride in our products, however we understand that things can happen during shipping. We quality check every product before shipping. In the event of receiving a defective item and If the damage is due to shipping and you've purchased the shipping insurance we're here to assist. We'll readily provide a replacement, and if replacement isn't feasible, a full refund will be issued within 14 days of the initial delivery. Kindly reach out to us promptly at support@bimmereuro.com, detailing the issue. We'll then guide you on the necessary steps for the return or replacement.re
Do you provide a fitment guarantee for your products?
Absolutely, we stand by the fitment of our products. If a product is explicitly listed as compatible with your vehicle in the "fitment" section of the product description, and you've had a qualified professional install the product, we offer a fitment guarantee. Simply provide us with the invoice showing that you had the item installed professionally, and we'll gladly issue a full refund if the product does not fit as expected. It's important to note that our fitment guarantee is determined on a case-by-case basis, and certain products may require minor modifications and professional installation for a seamless fit. We reserve the right to deny your claim for any reason. If you have any questions about fitment or need assistance, our customer support team is here to help. Reach out to us at ignitiondynamicinfo@gmail.com, and we'll ensure your experience with our products is nothing short of exceptional.
How do I know if a product will fit my specific vehicle model?
We've taken the guesswork out of fitment for you. Each product description includes a dedicated "fitment" section that outlines the specific BMW models the product is designed to fit. This information ensures you can confidently choose enhancements that perfectly match your vehicle's make and model. If you have any uncertainties or questions about fitment, our dedicated customer support team is readily available to assist you. Simply reach out to us at ignitiondynamicinfo@gmail.com, and we'll help you make an informed decision to enhance your BMW with the right products. Your satisfaction and confidence in your purchase are our top priorities.
Support:
How do I contact your customer support team?
You can contact us by:
Email:
Hours: Monday - Sunday 10:00am-8:00pm
Phone (SMS Only):
- +1 (587) 591-2208
Our agents are available to assist you Monday - Friday 10:00am-8:00pm
You can also contact us through our website contact form.
Do you allow returns or exchanges for non damaged products or cancellations?
Regrettably, we do not accept returns for items that are not damaged. To ensure your complete satisfaction, we encourage you to carefully review the product description and fitment details, confirming that the product is listed as compatible with your specific BMW model. Our commitment to providing you with accurate fitment information allows you to make informed choices. Should you have any uncertainties or require further assistance in choosing the right product, our dedicated customer support team is here to help. Your experience with Bimmer Autoworks is important to us, and we strive to ensure you find the perfect enhancements for your BMW.